Respond. Don’t react. Several years ago, I was going through a particularly difficult time at work. Tensions were high. Morale was low. The workload was the usual kind of crazy – but it carried an added layer of pressure and unnecessary urgency. And then I heard someone say something that would profoundly change the way I approached my work. Just three simple words: Respond. Don’t react. At first I thought, That’s exactly what I do all day. I respond to questions. I